Clients and Team Leaders 2

You are all now assigned clients and are busy working in your teams to construct an email asking for an appointment.

Remember:

1. Prepare: What is your objective? (Yes, you want to establish a convenient time for your first meeting) but you also need to consider building credibility. Your client does not know you: has no experience with you. This is your first impression and will set the tone for your relationship the rest of the semester. SO….do your homework
2. Be sensitive to your client’s time.
3. Be clear in your communications
4. Propose and Agenda (with a clear objective that is realistic for the next meeting)
5. Make it convenient for the client: Parking Pass, meet at the client location, pick up the client and bring them to campus if that makes sense.

For Team Leaders:

As with your clients, how you start your relationship with your team members will set the tone for the remainder of the semester:

Leadership is different from Management: Leading is just that. Think of Leadership as showing your team what you want and expect. You have to earn their trust and respect QUICKLY. Management involves “tasking” and managing results. More on that in later posts.

Teams: Like all groups-organizations EVOLVE. You need to learn when to lead, when to follow, and when to get out of the way:) A very important part of our course is for you learn what role to play and when. This is tough, but you will appreciate what you learn as a leader later in your career

For Team Members: The ultimate success of your team this semester depends on the Team/Client Relationship. As a team member, think about what you can do to contribute. Be prepared and come with a positive attitude. Leaders need feedback both positive and negative: Be ready with both. If you have negative feedback, ALSO HAVE SOME SOLUTIONS to offer that are well thought out. If you can’t offer suggested solutions, keep it to yourself. Imagine yourself as the Team Lead. How would you want your team members to work with you?

Good Luck….Go For it.  Remember: Some people Make things happen, some wait for things to happen, and some don’t know what’s happening. The challenge is to know when to push, when to wait, and to avoid ever having your head in the sand:)

All my best….MR R.